Effective date: 17 July 2026 • Last updated: 17 July 2026
1. Who we are
Vivarta Shine is a cleaning, facility-services and property-care business operated under the Vivarta Group. References to “Vivarta Shine”, “we”, “us” and “our” mean the business responsible for the website and the service relationship. Our contact address is South Extension Part 1, New Delhi, India. Email: info@vivartagroup.in. Phone: +91 95605 17014.
2. Information we collect
Depending on how you use the website, we may collect your name, mobile number, email address, property or company name, service location, postal address, service requirement, preferred date and time, photographs or videos you upload, review content, booking reference, payment status, franchise or partnership information, device and browser data, IP address, referral source and website interaction data.
3. Why we use your information
We use information to respond to enquiries; conduct site surveys; prepare quotations; arrange, deliver and support services; communicate by phone, email or WhatsApp; process or verify payments; manage cancellations and refunds; prevent fraud and misuse; moderate reviews and photographs; evaluate franchise or partnership applications; maintain business, tax and accounting records; improve website performance; and comply with applicable law.
4. Consent and choice
Where processing is based on consent, you may withdraw consent by contacting us. Withdrawal will not affect processing already completed and may prevent us from continuing a requested service where the information is necessary to fulfil it. Marketing communication will include a practical opt-out method.
5. Photographs, reviews and project material
Photographs uploaded through reviews, enquiries or project forms may contain personal or property information. Please upload only material you are authorised to share. We will not publish submitted content without review and, where appropriate, permission. We may reject, crop, blur or remove material that exposes personal information, security-sensitive details, third-party intellectual property or confidential client information.
6. Payments
Online payments may be processed by a third-party payment gateway such as Razorpay. Card, UPI, net-banking or wallet credentials are handled by the gateway and are not intended to be stored by this website. We may retain transaction identifiers, amount, status, date, tax information and refund status for service and accounting purposes.
7. Analytics, cookies and logs
We may use essential cookies, server logs and analytics tools such as Google Analytics to understand visits, traffic sources, device types, page usage and conversions. Non-essential analytics or advertising tools should be activated only after suitable notice and consent controls are configured where legally required.
8. Sharing of information
We may share limited information with employees, authorised service teams, franchise or city partners, payment processors, hosting and email providers, accountants, legal advisers, insurers and government authorities where necessary. Service partners must use information only for the assigned purpose and apply reasonable safeguards. We do not sell personal data.
9. Data retention
We retain information only for as long as reasonably required for the stated purpose, warranty or dispute handling, security, accounting, tax and legal obligations. Enquiries that do not become bookings may be periodically deleted. Uploaded files may be removed earlier where they are unnecessary, unauthorised or requested to be deleted, subject to legal requirements.
10. Security
We use reasonable administrative and technical safeguards, including restricted administrative access, password protection, non-public storage, file validation, backups and hosting security controls. No website or electronic transmission is completely secure, and users should avoid uploading confidential documents unless specifically requested through a secure channel.
11. Your requests
You may request access, correction, updating or deletion of your personal information, withdraw consent, or raise a grievance by emailing info@vivartagroup.in with sufficient details to verify the request. We may retain information where required by law, for fraud prevention, payment records or an ongoing dispute.
12. Children
The website and services are not directed at children acting independently. A parent or lawful guardian should submit any booking or personal information involving a minor.
13. External links and platforms
WhatsApp, Google Maps, LinkedIn, Instagram, payment gateways and other third-party services operate under their own privacy policies. We are not responsible for their independent processing practices.
14. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The revised version will be posted on this page with an updated date.
15. Grievance contact
Privacy and data-handling concerns may be sent to info@vivartagroup.in with the subject “Privacy Grievance”. We aim to acknowledge genuine requests within seven working days.
