Effective date: 17 July 2026
1. Acceptance
By using this website, submitting information, requesting a survey, accepting a quotation or booking a service, you agree to these Terms, the Privacy Policy, Refund Policy, Booking & Cancellation Policy and Fees & Payments terms.
2. Business identity
Vivarta Shine is a brand or operating unit of the Vivarta Group. The final quotation, invoice, franchise agreement or work order will identify the contracting legal entity.
3. Website information
Service descriptions, images, availability and starting prices are informational. Representative or generated visuals are not proof of a completed client project. Only specifically labelled and authorised case-study photographs should be treated as project documentation.
4. Quotations and scope
A quotation is based on the stated scope and available site information. Hidden conditions, inaccurate measurements, additional quantities, access constraints, hazardous material, structural defects or customer-requested additions may require revised pricing and time.
5. Customer duties
The customer must provide lawful access, safe working conditions, accurate information, required building permissions, water and electricity where applicable, and secure all valuables, documents, medicines and fragile property. The customer must disclose known hazards, existing damage and special-care surfaces.
6. Service limitations
Cleaning, stain treatment, polishing, pest control and waterproofing outcomes depend on age, material, prior treatment, structural condition, weather and other factors. We do not guarantee removal of every stain, smell, pest, seepage source or permanent defect unless a written warranty expressly says so.
7. Existing damage and fragile items
We are not responsible for undisclosed pre-existing damage, weakened fittings, loose laminates, faded fabric, unstable furniture, defective electrical points, structural cracks or items not suitable for the selected process. Where practical, material risks will be explained before treatment.
8. Safety and right to stop work
We may refuse or stop work where conditions are unsafe, unlawful, abusive, hazardous or materially different from the approved scope. Charges for work completed and costs incurred remain payable.
9. Timings
Start and completion timings are estimates unless expressly guaranteed in writing. Delays may occur due to traffic, building restrictions, weather, site conditions, customer changes, equipment or force majeure.
10. Payment
Payment is due according to the accepted quotation or invoice. We may suspend mobilisation, work, reporting or handover for overdue amounts. Unauthorised deductions are not permitted.
11. Rework and complaints
Service concerns should be reported within 24 hours with photographs and the booking reference. Where the concern is verified and falls within the agreed scope, we may offer reasonable rework. Rework is not available for exclusions, permanent conditions, customer-caused damage or services altered by another person after completion.
12. Liability
To the extent permitted by law, liability for a proven direct loss arising from a specific service will not exceed the amount paid for that service, except where the law does not permit such limitation. We are not liable for indirect, consequential, reputational or business-interruption loss.
13. User submissions
You confirm that enquiries, reviews, photographs and other submissions are accurate, lawful and authorised. You grant us a limited right to store and review them for the requested purpose. Publication requires moderation and, where appropriate, consent.
14. Intellectual property
Website design, copy, graphics, brand names and original material belong to Vivarta Shine or their respective licensors. Client logos and trademarks belong to their owners and may be displayed only where authorised or for accurate identification of selected assignments.
15. Reviews and client names
A listed organisation may represent a direct assignment, partner-delivered assignment, vendor engagement or historical project. A listing does not imply current endorsement or an ongoing relationship. We will correct substantiated inaccuracies.
16. Franchise and training
Franchise information is an invitation to apply, not an offer or guarantee of territory, leads, revenue, profit or payback. Training certificates are internal unless a page expressly states a current external recognition supported by valid documentation.
17. Third-party services
Payment gateways, WhatsApp, Google Maps, analytics tools, social platforms and external links are governed by third-party terms. We are not responsible for their independent availability or processing.
18. Force majeure
Neither party is liable for delay caused by events beyond reasonable control, including severe weather, natural disaster, epidemic, government action, strikes, civil disturbance, transport disruption, utility failure or safety emergency.
19. Governing law and disputes
These Terms are governed by the laws of India. The final contracting documents should specify the courts or agreed dispute-resolution process applicable to the legal entity and service location. Nothing in these Terms removes mandatory consumer rights.
20. Contact
Questions may be sent to info@vivartagroup.in or +91 95605 17014.
